Aug 26 , 2026

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Policy

CUSTOMER RETURN, REFUND & DELIVERY POLICY

Umar InfoTech Private Limited

At Umar InfoTech Private Limited, customer satisfaction and trust are extremely important to us. We strive to provide quality products, competitive wholesale prices, reliable customer support, and a smooth online shopping experience.

This Return, Refund & Delivery Policy explains the process applicable when a customer receives a product with a genuine issue or requires assistance regarding an order.

1. FREE DELIVERY

We offer Free Delivery to our customers according to the applicable delivery service and order requirements.

Customers will be informed if any special delivery conditions apply to a particular product, location, or order.

We aim to process and dispatch orders as efficiently as possible. Delivery times may vary depending on:

Customer location
Courier service
Weather conditions
Public holidays
Operational circumstances
Other factors beyond our reasonable control

2. PRODUCT INSPECTION

Customers are requested to carefully inspect their product after receiving the parcel.

If there is any issue with the product, customers should contact our Customer Service Team as soon as possible and provide the necessary details regarding the problem.

To help us properly understand and investigate the issue, the customer may be requested to provide:

Order details
Customer name and contact information
Clear photographs of the product
A clear video showing the product and the reported issue
Any other relevant information required for verification

Providing clear evidence helps our support team review the matter more quickly and efficiently.

3. RETURN POLICY

If a customer receives a product with a genuine defect, damage, incorrect item, or another applicable issue, the matter will be reviewed by our Customer Service Team.

Where a return is approved, the customer will be provided with instructions regarding the return process.

The customer may be required to send the product to the address provided by Umar InfoTech Private Limited through an appropriate courier service.

Customers should ensure that the returned product is properly packed to avoid damage during transportation.

A return request may be subject to verification of:

The nature of the reported issue
Product condition
Order details
Video or photographic evidence
Whether the product qualifies for return under the applicable policy

4. MONEY-BACK GUARANTEE

We are committed to customer satisfaction and provide a Money-Back Guarantee for eligible and verified cases.

If a product has a genuine issue that qualifies under our return and refund policy, the customer may be eligible for a refund after the issue has been reviewed and the return process, where applicable, has been completed.

To initiate the process, our Customer Service Team may request the customer to provide a clear video of the product showing the issue.

Once the issue is reviewed and the return is approved, the customer will receive further instructions from our representative.

If the product needs to be returned, the customer will be requested to send it to our designated address through a courier service.

After the returned product is received and the applicable issue is verified, the refund will be processed according to the approved case.

5. REFUND PROCESS

Once a refund request has been approved and all applicable requirements have been completed, Umar InfoTech Private Limited will initiate the refund process.

The refund may be transferred to the customer's designated bank account, mobile wallet, or other applicable payment method, depending on the original transaction and available payment options.

Customers may be asked to provide accurate payment details to ensure that the refund is processed correctly.

Refund processing time may vary depending on:

Verification of the returned product
Courier delivery time
Bank or payment service processing time
Accuracy of customer payment information

Our team will make reasonable efforts to process approved refunds as quickly as possible.

6. CUSTOMER SUPPORT PROCESS

We believe that customers should not be left alone when they face a genuine issue with a product.

Our Customer Service Team will assist customers throughout the applicable process.

The general process may include:

Step 1: Customer contacts our Customer Service Team.

Step 2: Customer provides order information and explains the issue.

Step 3: Customer provides a clear video or other required evidence showing the product and the issue.

Step 4: Our support team reviews the information.

Step 5: If the case is approved for return, the customer receives return instructions.

Step 6: The customer sends the product to the designated address through a courier service, where applicable.

Step 7: The returned product and reported issue are verified.

Step 8: Once approved, the refund process is initiated through the applicable payment method.

7. WHOLESALE PRICING

At Umar InfoTech Private Limited, we aim to provide our products at competitive Wholesale Prices.

Customers can benefit from competitive pricing even when purchasing individual products.

Customers purchasing products in larger quantities may also receive additional discounts, depending on:

Product type
Available stock
Quantity ordered
Current wholesale pricing

Bulk pricing and additional discounts may vary from product to product.

8. CUSTOMER RESPONSIBILITY

To ensure a smooth return and refund process, customers are requested to provide accurate information when placing an order.

Customers should:

Provide the correct name, address, and contact number
Check the product carefully after receiving it
Report any genuine issue as soon as possible
Provide accurate evidence when requested
Follow the return instructions provided by our Customer Service Team
Ensure that returned products are securely packed

Failure to provide accurate information or follow the applicable return procedure may affect the processing of a return or refund request.

9. POLICY REVIEW

Umar InfoTech Private Limited reserves the right to update, revise, or modify this policy when necessary to improve customer service and business operations.

Any updated policy will apply according to the terms published by the company.

OUR COMMITMENT TO OUR CUSTOMERS

At Umar InfoTech Private Limited, we value the trust of every customer.

Our aim is to provide:

Directly Sourced Products
Competitive Wholesale Prices
Additional Discounts on Bulk Purchases
Free Delivery
Customer Support
Return & Refund Assistance for Eligible Cases

We are committed to dealing with genuine customer concerns professionally, fairly, and responsibly.